FAQ
1. What makes AddBig Pilates equipment different?
Our reformers and accessories are designed by a team of professional engineers and certified Pilates instructors. Every product is built for home and studio use, offering smooth movement, durable materials, and exceptional comfort — all at a fraction of the studio cost.
2. Do you offer free shipping?
Yes! We provide free shipping for all orders within the United States. For international customers, please contact us directly for the best shipping rate and delivery options.
3. What if I don’t like it or it doesn’t fit my space?
No worries — you can return your product within 30 days of receipt. Please make sure the product is unused and in its original packaging. Contact us at support@addbig-pilates.com for easy return instructions.
4. What should I do if my product arrives damaged?
If your product or packaging is damaged due to shipping, simply send us:
- Photos of the damaged packaging
- Photos of the damaged product
- Photo of the shipping label
Once confirmed, we’ll send free replacement parts immediately.
5. Do you offer product warranty?
Yes! Every AddBig reformer comes with a 3-year warranty.
- Within 3 years: free replacement for any product or part damaged under normal use (including shipping).
- After 3 years: free parts replacement (customer pays shipping only).
6. Can you customize products for studios or gyms?
Absolutely. We offer private label (OEM/ODM) and bulk customization for Pilates studios, yoga centers, and distributors. Please visit our Customization & Bulk Orders page or email support@addbig-pilates.com to discuss your project.
7. Do you sell on other platforms like Amazon?
Yes, we also sell on Amazon. If you prefer, you can order through our official Amazon store for added convenience and peace of mind.
8. How can I become a distributor or dropshipping partner?
We welcome long-term collaboration! Please visit our Wholesale & Dropshipping page to learn how to join. You can also email us at support@addbig-pilates.com for more details.
9. How long does delivery take?
- U.S. orders: 3–7 business days
- International orders: typically 7–15 business days depending on location
10. How can I contact you?
You can reach us anytime:
📧 support@addbig-pilates.com
🕒 Our customer service is available 24/7, Monday to Sunday.