Shipping Policy
Fast, Reliable, and Worry-Free Delivery
At AddBig, we aim to provide a smooth and hassle-free delivery experience for all our customers.
📦 Shipping Details:
- Free Shipping: All products are shipped free of charge within the United States.
- Processing Time: Orders are usually processed and shipped within 1–3 business days.
- Shipping Methods: We use reliable carriers to ensure your products arrive safely and on time.
- Tracking: Once your order ships, a tracking number will be provided so you can follow your package.
🔧 Damaged Items:
If your product arrives with damaged packaging or is broken due to shipping, please provide:
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A photo of the damaged packaging
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A photo of the tracking label
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A photo of the damaged product or parts
Once verified, we will send replacement parts free of charge—no shipping fees required.
⚠️ Notes:
- Our free shipping applies to the continental U.S. Only.
- Delivery times may vary due to holidays, carrier delays, or remote locations.
- For international orders, please contact us for shipping options and rates.
At AddBig, we prioritize your satisfaction and ensure your Pilates equipment arrives safely and ready for use!