Help Center
🧭 Help Center
Welcome to the AddBig Help Center — we’re here to make your shopping and after-sales experience simple and worry-free.
Below you’ll find answers to common questions about orders, shipping, returns, and product support.
1. Orders & Payments
Q: How can I place an order?
A: Simply add your preferred products to the cart and proceed to checkout. We accept all major credit cards, PayPal, and Shop Pay.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also check order status in “My Account.”
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! All orders include free nationwide shipping within the U.S.
Q: How long does delivery take?
A: Orders typically arrive within 3–7 business days, depending on your location.
3. Returns & Replacements
Q: What if I don’t like it or it doesn’t fit my space?
A: No worries! You can return your product within 30 days of delivery as long as it’s unused and in its original packaging.
Q: What if my product arrives damaged?
A: If your item or packaging is damaged due to shipping, please provide:
- A photo of the damaged packaging
- A photo of the product damage
- The shipping label or tracking number
Once confirmed, we’ll send free replacement parts immediately — no extra cost.
4. Product Support & Warranty
Q: Do you offer a warranty?
A: Yes. All AddBig Pilates equipment includes a 3-year warranty covering manufacturing defects.
Even after the warranty period, we still provide free replacement parts (you just pay for shipping).
Q: Need help with installation or use?
A: We provide detailed manuals and video tutorials. If you still have questions, reach out anytime — we’re here 24/7.
5. Contact Us Anytime
📧 Email: support@addbig-pilates.com
🕐 Service Hours: 24/7 support
We’re always ready to help you enjoy your Pilates journey at home with comfort and confidence. 💪