Return & Refund
💬 Return & Refund Policy | AddBig Pilates
At AddBig Pilates, customer satisfaction is our top priority.
We take pride in the quality of every product we make and want you to feel confident in your purchase.
🕐 1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify:
- The item must be unused, in its original condition, and with all packaging intact.
- A valid proof of purchase (order number or receipt) is required.
⚠️ Customized or special-order products cannot be returned unless damaged or defective.
🚚 2. Free Shipping Policy
All AddBig Pilates products are shipped free of charge — no hidden fees or extra costs.
Because we fully cover shipping, returns are only accepted for quality issues or shipping damage.
📦 3. Damaged Packages or Products
If your product or packaging was damaged during delivery, don’t worry — we’ll take care of it!
Please send us the following 3 photos to verify:
-
The damaged outer packaging
-
The shipping label with visible tracking number
-
The damaged product or part
Once verified, we will send replacement parts or a new item completely free of charge, without requiring you to return the original item.
📧 Send your photos and order details to: support@addbig-pilates.com
Our support team will assist you within 24 hours.
💰 4. Refunds
- Refunds are processed within 3–7 business days after we receive and confirm the returned product.
- Refunds will be issued to your original payment method.
- Returns for personal reasons (not damage or defect) will require the customer to cover return shipping costs.
🔁 5. Exchanges
We currently do not offer direct exchanges.
If you would like a different model, please return your item first and then place a new order.
💬 6. Need Help?
Our customer support team is available 24/7 to assist you.
For any questions about returns, replacements, or refunds, please email us at:
❤️ Our Promise
AddBig Pilates — Quality, Comfort, and Care You Can Trust.
Every product is backed by our satisfaction guarantee and lifetime customer support.